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Spa Etiquette

Appointments

Advance reservations are recommended to best accommodate appointment requests. Appointments are available

between  10 a.m. and 6 p.m. daily.  A credit card is required at the time of booking.

Cancellations

Please remember that our staff has reserved this time to care for you. If you need to reschedule or cancel an appointment, we request 24 hour notice. Appointments cancelled without 24 hour notice will be charged.

Groups require additional notice; please inquire when booking.

All Guests

Arriving promptly allows time to change into a comfortable robe, enjoy an unhurried hot or cold beverage,  a luxurious

foot soak and complete a brief medical history profile. Please advise us of any special medical conditions or health concerns.

To receive the full benefit of your spa experience, please arrive on time. As a courtesy to the next guest, late arrival

will result in a shortened or rescheduled spa treatment. (See our cancellation policy, below.)

Special Considerations

With the utmost respect for your comfort and relaxation as well as others’, we ask that you please refrain from bringing children, pets, cell phones or pagers to the spa. (We will gladly check your phone or pager at the front desk so that your treatment may be free from outside distractions!)

Please refrain from bringing any valuables to the Spa. We regret that we can not be responsible for loss or damage of personal articles.

Gift Certificates

Solstice gift certificates are available in any dollar amount and may used for Spa Service, Spa Suite and Spa Boutique purchases. Choose from one of our packages or create a customized experience. Gift cards are beautifully presented

in a copper metallic envelope bearing our distinctive Solstice Spa label and may be used in our spa, suites or boutique.

Gratuities

Gratuities are graciously accepted. For groups of 3 or more, an 18% gratuity will be included.